Cultural Intelligence and Organisational Management

Table of Contents South Africa - Cultural Diversity 2 Understanding Culture 4 2.1 Cultural Dimensions Model 4 2.2 Cross-Cultural Communication Challenges - case: eye contact 5 2.3 Cultural Shock - Respecting Differences and Working Together 6 2.4 Building Trust across Cultural Boundaries 6 WHAT IS CORPORATE CULTURE? 7 3.1 Levels of corporate culture 7 3.2 Adaptive vs. Unadaptive 8 3.3 Competitive Culture 8 HUMAN INTELLIGENCE 9 4.1 Emotional Intelligence 9 4.2 The five (four) domains of emotional intelligence 10 4.3 How can we assess and measure emotional intelligence? 11 4.4 Are emotional and cultural intelligence related? 11 CULTURAL INTELLIGENCE DEFINED 12 5.1 The …

…Essential Capability for individuals in Contemporary Organisations WHEATLEY, M., (1999). Leadership and the New Science: Discovering order in a chaotic world, (2nd Ed). San Francisco, CA. Berrett-Koehler Publishers, Inc. WEBSTER, M. (2005) Merriam-Webster Dictionary [Online] Publisher Merriam Webster Inc Available from http://www.m-w.com/dictionary [Accessed 28 March 2006] WECHSLER, D. (1958). The measurement and appraisal of adult intelligence 4th Ed. Baltimore, MD: The Williams & Wilkins Company. WECHSLER, D. (1940). Non-intellective factors in general intelligence. Psychological Bulletin, 37, 444-445.