Customer Driven Quality

Manufacturing The Carrier Corporation is currently the world's largest manufacturer of heating, ventilation, and air conditioning (HVAC) systems. They have been recognized as the HVAC leader in product quality and customer service since 1915. Carrier's foremost concern and focus that supports this achievement is best described within their mission statement: "Carrier is dedicated to providing the highest level of quality and service to our customers around the world. We strive to be our customers' first choice …

…arrangements. NAIC Puts Forth Model The National Association of Insurance Commissioners (NAIC) set forth a model regulation for safeguarding consumer information that, with some local tweaking, has been promulgated in a number of states. This model is very similar to the FTC rule. This model regulation can be obtained from the NAIC, by asking for publication M673. References: Goodrich Aircraft Wheel and Brake Services Quality Manual; Retrieved from the Goodrich Corporation Intranet Site on March 27, 2006.