DEALING WITH CONFLICT MANAGEMENT IN NURSING

Can you imagine a world without conflict? How do we mange conflict so the organization and personnel don't suffer? Can we actually benefit from conflict? Conflict is expected as long there are people with differing backgrounds, needs, values and priorities. Webster defines conflict as; a: fight, battle or war: competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interests, or persons) b: mental struggle resulting from incompatible or opposing needs, …

…Online http://www.webster.com/collegiate dictionary (16 March 2005) Messina, James, & Messina, Constance. Tools for Relationships Handling Conflict (2005) <Tab/>http://www.coping.org/relations/conflict.htm Zerwekh, J. & Claborn, J. Nursing Today; Transition and Trends (2003), St. Louis, Missouri., <Tab/>Sauders Publishing Wertheim, E. Negotiations and Resolving Conflicts: An Overview. H<Tab/>http://web.cba.neu.edu/~ewertheim/interper/negot3.htm