Do You Consider that the Introduction of the Citizen's Charter/Service First Initiatives Over the Past Decade Have Made Any Improvements to the Law of Public Administration ?

The Citizen's Charter, originally launched in 1991, was set up with the aim of improving the quality and responsiveness of public services. People have no choice about whether they use a public service, for example, they cannot choose their local authority, their fire service or their Tax office. Therefore, the Conservative government believed that something had to be done to put the public sector under some sort of pressure, to improve its services. The Citizen's Charter …

…P &WOODS, T, ADMINISTRATIVE LAW, 4TH EDITION, (2002) MAJOR, J, THE CITIZEN'S CHARTER - 5 YEARS ON, (1996) TRITTER, J, 'THE CITIZEN'S CHARTER: OPPORTUNITY FOR USERS' PERSPECTIVES?', (1994) LEWIS, N, 'THE CITIZEN'S CHARTER AND NEXT STEPS: A NEW WAY OF GOVERNING', (1993) COOPER, D, 'THE CITIZEN'S CHARTER AND RADICAL DEMOCRACY: EMPOWEREMENT AND EXLUSION WITHIN CITIZENSHIP DISCOURSE, (1993) WEBSITES WWW.UKONLINE.GOV.UK WWW.CABINETOFFICE.GOV.UK WWW.PARLIAMENT.THE-STATIONERY-OFFICE.CO.UK WWW.SERVICEFIRST.CO.UK WWW.BUTTERWORTHS.CO.UK