How to Use Four Communication Responses Appropriately?

A friend of mine came to me and had a short conversation with me during the class break. After chatting for a while, she started talking about her summer classes. "You know I'm talking two classes right now. Huh, they almost drive me crazy. I have two exams next week, a group presentation and a project as well. I don't think I can have much sleep until the disastrous week is over. Hope the exams …

…that she apply the economic condition to the music industry. I should have given more specific pieces of advice such as household spending on music records, spending on each record forms (CDs, tapes, albums), online music purchases vs. retail store purchases and etc. To master all supportive communication skills needs ongoing practice. I have started avoiding violations in my conversations with others. A review after each conversation will help me improve my communication skills dramatically.