Managing performance and change.

Table of Contents Introduction QUESTION 1 Consider part of the organisation in which you work. This may be a department or some other sub-unit: perhaps the part of the organisation managed by a person you report to. Outline the main ways in which performance is judged in the organisation or part of the organisation in which you work. State who receives this information and what kinds of action are taken in response to it. Indicate which …

…or the cost of the service. oIt helps us to learn where we should excel so internal improvements are made to meet the customers expectations. oIt shows us how we can continue to improve and create value for our customers. Due to our customers being our main focus, judgements are worked on around strategy on the company as a whole. Our main challenge over the last 10 years has been how to link Operations and finance.