This report is about conflict management support with some case studies.

Conflict Management The principles of conflict management Dr. Kenneth W. Thomas defines conflict as the process which begins when we perceive that someone has negatively affected, or is about to negatively affected, something we care about. The more deeply we care about something the more intense the conflict. The traditional approach holds that all conflict is bad and that a good manager will work to minimize conflict at all costs. Now we learn to view …

…on through negotiating. Here both of them will try to find a way that will satisfy the concern of both parties. So they can use option generation to find all possible options and choose the best one. So both of them win. The timing order of these three strategies is: active listening, option generation and win-win negotiating. The best solution here could be: the store repairs the clock for Peta. So both parties are happy.