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Quotations
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Larry Freed Quotes
«The days leading up to the holiday pose a huge challenge for online retailers, who haven't yet figured out how to maintain high customer satisfaction during this critical juncture. Satisfaction drives loyalty, so retailers who kept holiday shoppers satisfied are more likely to benefit from their future business.»
Author: Larry Freed
«We saw a similar dip in overall satisfaction, search and ordering process last year, so this isn't a surprise. As we approach the holiday shipping deadline, pressured online shoppers are having a tougher time of finding the products they want and ordering the merchandise in time.»
Author: Larry Freed
«As we approach the holiday shipping deadline, pressured online shoppers are having a tougher time finding the products they want and ordering the merchandise in time.»
Author: Larry Freed
«Quite frankly, we did not expect to see such consistent drops almost across the board for all the biggest online retailers. These are the guys that are supposed to be doing it right.»
Author: Larry Freed
«Something's not right here. Retailers are sacrificing profit margin during the holidays to attract customers, and people are still unhappy with price.»
Author: Larry Freed
«During the holidays, it's more important than ever to do a good job at meeting and exceeding the needs and expectations of those new and infrequent online shoppers because you've paid more to attract this audience, you have so many more of them, and the stakes are so much higher.»
Author: Larry Freed
«Online retail is figuring out ways to compensate for being a virtual experience by providing a lot more information than you'd be able to find in-store. Many online stores offer extensive product information, side by side specification comparisons, customer reviews and 360 degree views, all from the convenience of your computer.»
Author: Larry Freed
«Some companies have really figured out how to take customer satisfaction to the next level, and the stakes just keep getting higher.»
Author: Larry Freed
«E-Retailers used to be at a disadvantage because customers can't touch and feel their products, but they've figured out that there's a whole lot more they can offer to make up for that. Today's online stores have evolved significantly, offering advances such as 360 degree views of products, customer reviews, side by side product comparisons, and extensive product information and specifications that often exceed what is available in a store or catalogue.»
Author: Larry Freed
«It's reasonable to expect that such high levels of customer satisfaction will keep sales and revenue growing at Amazon in the coming year.»
Author: Larry Freed
