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W. Edwards Deming Quotes

«If you do not know how to ask the right question, you discover nothing.»
«The emphasis should be on why we do a job.»
«A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.»
«It is not necessary to change. Survival is not mandatory.»
«We should work on our process, not the outcome of our processes.»
«It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone... The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.»
«Our customers should take joy in our products and services.»
«Rational behavior requires theory. Reactive behavior requires only reflex action.»
«The job can't be finished only improved to please the customer.»
«Innovation comes from the producer -- not from the customer.»

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